Shipping & Delivery
We endeavour to process orders within 1 working day (please allow 1-2 working days). Delivery will be received within 2-5 business days after shipping. Standard delivery may take longer in certain rural areas.
For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html
Our free shipping offer is applied at checkout for purchases valued at $180 or over. This promotion can’t be applied retroactively to historical orders or to orders that have been adjusted.
Free delivery is valid for Australian standard ground shipping only.
Express postage is available for additions charges.
Please email or call if your order is urgent and we will endeavour to work around your time frames.
Where do you ship to?
How can I track the status of my order?
The Australia Post tracking URL is http://auspost.com.au/track/
You can enter your tracking number once you're on the Australia Post tracking page.
Do you deliver to PO Box addresses?
Yes, as long it is an approved parcel delivery PO Box. Please check with your provider.
What happens if my items get lost in transit?
Please contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier can’t locate your items, we’ll lodge an enquiry on your behalf.
Please contact us if you have any queries regarding your delivery.
How can I contact customer service?Email: firstname.lastname@example.org
Returns and exchanges
Of course , if the item is faulty, normal refund conditions apply. Exchanges can be organised for sale items.
Where do I ship my returns?
Please contact email email@example.com to confirm return details.